Our goal is to offer transparency in payment policies for our services. If we could render all of our services for free we would! We have intentionally chosen to stay in this insurance run world with you over creating a concierge or cash pay practice because we know that’s where the majority of people live. And our goal is to enhance access to the type of medicine we believe should be the standard of care, but to do it in such a way that most people are able to access it. But in this insurance run industry, we have many hoops to jump through to receive payment or partial payment for the services we render. We want to be sure you are kept in the loop regarding why we have certain policies and how we enforce them. We believe every person has the right to know when, why, and how payments are expected. If you have any questions about any of our policies, please feel free to ask at any time.
New Patients
Please make sure you have requested your medical records from your previous provider’s office prior to your appointment.
The day prior to your appointment please complete the self check in process in your patient portal and fill out your health history. This will allow us to maximize our time with you addressing your current healthcare needs at the time of your appointment.
The HIPAA, financial policy and telemedicine policy are all in your patient portal and need to be signed prior to your appointment.
The day of your appointment please arrive at least 15 minutes prior to your appointment time in order to register and spend the time necessary with your MA to optimize the time you can spend with your provider. For example, if you are scheduled for a 15 minute appointment and arrive to your appointment at your appointment time, spend 5 minutes with registration, 5 minutes with your MA, you then only have 5 minutes remaining to spend with your provider.
Please bring your insurance card, driver’s license and method of payment to each appointment.
Copays or self pay amounts are due at the time of service. Please be prepared to pay your copay or self pay amount when you arrive. If you are unable to provide a method of payment, your appointment may need to be rescheduled.
Returning Patients
Bring your driver’s license, insurance card(s) and method of payment to every appointment.
Please bring an updated medication list.
Co-pays and balances are due at the time of service. Please be prepared to pay them when you arrive. If you are unable to pay at time of service, your appointment may need to be rescheduled.
All Patients
All patients are required to update signatures and acknowledgment of reading/receiving the HIPAA consent, our financial policy, and the telehealth policy once a year. If your consent forms are expired you will be asked to sign them again. In addition, if our policies or forms change, you may be required to acknowledge and sign the new form. (Insurance companies look for any reason possible not to pay providers, and unsigned forms is just one of them!)
It is the responsibility of each individual to understand their own insurance policy. As their are numerous coverage options within each insurance plan, and they are consistently changing, it would be impossible for an organization to memorize each potential variation. However, if you should have questions that you are unable to receive answers on from you insurance plan, please feel free to ask our billing department for assistance and we will do our best to help guide you to the answers you need. We encourage you to ask any questions regarding coverage prior to receiving services.
Please understand that your appointment time is the time you should be in the exam room with your provider. We do offer a 10 minute grace period because we do understand life gets in the way of our best intentions at times. If you do arrive after this grace period of 10 minutes, your appointment may need to be rescheduled. We strive to run on time because we know your time is valuable. Urgent or more time consuming situations than expected, do however arise in the medical setting and some delays are unavoidable. We will always do our best to keep you informed of any delays and we appreciate your patience if a situation arises. Our hope is that you feel as cared for, not rushed, and listened to as the patients both before and after you.
Our Requests for Patients
At least 24 hours notice is required for cancellations (except for Pelvic Rehab as noted below) to avoid a late cancel/no show fee.
Due to the number of patients waiting to be seen by our Pelvic Floor PT Specialist, we require a 72 business hour notice for PFPT cancellations so we can allow time to offer other patients your time slot.
Please allow 24-48 business hours for refill requests to be completed.
Prescription refills will not be sent after hours or over the weekend.
Portal communications are for non-urgent medical questions, concerns and refill requests and are typically responded to within 2-3 business days.
Portal messaging is for quick questions, updates, and prescription refills. Anything requiring any other level of medical decision making is required by insurance to be billed as such. Depending on complexity or time required, some portal communications may incur a charge to your insurance company or the provider may request an appointment to discuss the concern.
All non-urgent questions and concerns will be addressed during normal business hours as posted on our website. After hour calls that are deemed non-urgent will incur a $50 charge.
We will always be true to our mission to treat each of our patients with respect and kindness and we ask that all patients do the same for our staff. If any patient verbally or physically assaults one of our staff members we may have no choice but to dismiss you from our practice. If this happens, we will provide any necessary urgent medical needs for the following 30 days to allow you time to find a new provider.
We will not tolerate any derogatory remarks regarding race, culture, body type, religion, politics, socioeconomic status, gender, disability, or sexual orientation.
Our Promise to Patients
To provide a safe, non-judgmental, inclusive space where patients are validated and listened to by their provider and staff.
To treat all patients with respect, empathy, compassion, and kindness.
To respect the confidence and trust our patients put into our providers to care for them and have all patients' best interest in mind.
To remain open to all feedback, both positive and negative, so that we may learn and grow to be a better practice for our patients.
Our providers will listen to your concerns and include you in the medical process so you are in control of your body and your healing.
Providers will address test results within 5 days of receiving them.
Insurances We Accept
Priority Health
BCBS/BCN
Aetna
Cofinity
Meritain
United Healthcare
UMR/Optum
ASR
PHP
Humana
*We currently are not paneled with and therefore cannot bill any Medicaid products.
*We are currently not paneled with and therefore cannot bill Government Medicare. Some of our providers are paneled with different Medicare Advantage Plans, please contact your advantage plan to see if your provider is in your network.
Discounted cash pay options are available and can be requested by calling the front desk.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.